Recovery Resources: Forecasts for Returning to Work Post COVID-19

While remote workers and businesses look to return to the workplace, recovery is not a straightforward endeavor. Employees must feel safe and valued in their workplace, and businesses must be proactive with their leasing obligations and effective use of technology.

Will executives feel more comfortable about their teams working remotely? Will reduced business travel continue per company savings and the impact on environmental sustainability? What about employees’ increased demand for remote work now that they’re experiencing it? Learn from the latest research important considerations to plan for the near future as major shifts in how we experience the workplace, and world, evolve.

CBRE – Reopening the World’s Workplaces

The leading real estate services and investment organization shares their expertise and advice on the implications of COVID-19 for occupiers of space and landlords.

Gensler – What Happens When We Return to the Workplace?

“It’s not too early to start planning for how we can return hundreds of thousands of people to the workplace once the quarantines end. Here are some thoughts on the first steps companies can take in the short term.”

Globe Street – How Occupiers Can Adapt to the COVID-19 Pandemic

“There’s even more value in versatility as tenants adjust their approach to current team and future spatial needs.”

Commercial Observer – Do We Need Offices? Coronavirus Provides a Wide-Scale Work-From-Home Experiment

“Companies forced to switch entirely to working from home because of coronavirus have provided a large-scale case study for remote work. Experts think it will reshape the way companies see offices in the future.”

Commercial Real Estate – Surge in demand for serviced offices as many people abandon working from home

Demand for serviced offices has globally surged by 30%+ with the outbreak of coronavirus. Read how companies can maintain a professional appearance in times of change.

Global Workplace Analytics – Work-At-Home After Covid-19—Our Forecast

A leading authority on the future of work weighs in on the work-from-home forecast for after Covid-19

JLL – COVID-19: Workplace continuity: Preparing for re-entry and reimaging the workplace

Read how COVID-19 has created the need for workplace continuity.

Read even more Coworking Research and Industry Trend Reports from top industry analysts.

Navigating business recovery amid and post-COVID 19 is a profound undertaking. But by setting up your team and real estate portfolio for success, recovery– and even emerging stronger– is possible.

What will your next workspace look like?

For many of you, you’ve recently been thrown into the deep end of a remote-working environment.  No gradual transition, no training, no choice.  For some professional Americans, time management has been optimized by evading a long commute, comfortable work from home setups, or flexible hours.  For others, it’s simply been a disaster trying to balance work, family, finances, and homeschool.  Either way, the mandates to work virtually will undoubtedly change how we work forever.

Before you jump into the next phase of work, lean on our experience as remote work experts to raise some questions you may—or may not—have considered.


New challenges have emerged around conducting and participating in meetings while working from home.  Never-before considerations like proper lighting, reduction of background noise, and high-speed Wi-Fi are now part of your pre-flight checklist. (Important only to the meetings that haven’t been canceled, now that we’re embolden to admit some were a waste of time.) When you’re ready for in-person meetings to resume outside the home, find a workspace that enhances your professional image, and meets corporate standards for professionalism and efficiency.

Online Privacy

Home Wi-Fi got you down? For those of you with multiple people simultaneously working from home networks, you’ve experienced the frustration of a slow connection. And security risks posed by logging into an open network are a real concern. Compliant Wi-Fi used to be a given for clients relying on confidentiality, and wireless threat protection and private VLAN configurations consistently passed pass the scrutiny of your IT and Compliance teams. Regardless of where you work, ensure your online privacy, and your data, are protected.

Collaborative Spontaneity 

While you can brainstorm with your spouse and children about your next campaign or product launch, it’s just not the same as water-cooler talk.  Bouncing ideas off peers who are interested in a business’s growth, industry trends, and thought leadership is something many of us didn’t know we would miss until it was gone. Be safe and stay home now; but get ready to once again enjoy the power of serendipitous, in-person encounters between contemporaries.


Chances are, you don’t miss your commute. Whether it’s too long or too crowded, makes you late or makes you anxious, nowadays there is undoubtedly less traffic in your life. Once you find a workspace in a suburban or urban market near you, the potential to refute the commute will be liberating.  Close to home but not at home? Truly the best of both worlds.

For most companies six weeks ago, a remote-ready business model was simply an edge on the competition.  Now it’s the bare essential to keep the lights on. And when we, as organizations and individuals, better understand the full extent of our recently gained capabilities and limitations, remote work will be widely normalized. Companies are already planning for how we return to the workplace after stay at home orders are lifted, allowing you to thrive and giving you peace of mind.

Have you?

12 Sound Resources to Maintain Your Mental and Physical Health

The Coronavirus has permeated our neighborhoods and our consciousness. It is only natural to experience worry, strain, and anxiety during this unique disruption to our work-life routine. In order to adjust to this (temporary) new normal, your mental health depends on staying alert yet calm, balanced yet flexible.

During these times of unexpected quarantine, those working from home must also remember the importance of a balanced diet, exercise, and sleep. The articles below include our favorite insights and tips to check in with yourself, support your mental and physical health, and maintain motivation while working remotely.

Stay safe. Stay healthy.

– Serendipity Labs

Mental Health Resources

  1. Working Remotely During COVID-19 The American Psychiatric Association Foundation explores how to maintain your health and wellness during COVID-19.
  2. Promoting Workplace Mental Health in the Age of COVID-19 “As workplaces continue to grapple with the best course of action for maintaining the health, safety, and productivity of their employees, they must also consider employee mental health.” Read strategies designed to support mental wellness.
  3. 5 Tips for Staying Productive and Mentally Healthy While You’re Working From Home TIME magazine outlines remote-working tips from workplace experts work-from-home veterans.

Physical Health Resources

  1. 15 Foods that Boost the Immune System Plan your meals to include these 15 powerful immune system boosters.
  2. How to Stay Fit During the Coronavirus Outbreak CBS News believes “Although gyms and exercise venues have closed to help stem the spread of the coronavirus, that doesn’t mean you can’t work out.” Read how they suggest you stay fit during this pandemic.
  3. This Is the Exercise Your Body Needs During the Coronavirus Outbreak “How to stay safe and ensure that your workout boosts, rather than suppresses, your immune system.”
  4. How to Stay Healthy When Stuck at Home “Staying home is essential for “flattening the curve” and preventing the spread and potential exposure of COVID-19….  Here are some tips for staying healthy during home quarantine.”
  5. How to Stay Physically and Mentally Healthy While COVID-19 Has You Stuck at Home “This expert-backed guide is a good place to start. Here’s how to stay healthy (and calm) while social distancing during the COVID-19 outbreak.”
  6. Even if you’re virus-free, COVID-19 is affecting your health.  Here’s what to do. Stanford Medicine publishes how an uptick in stress, a drop of physical activity, and dip in social interactions all play a part in the COVID-19 fallout.

Working from home? Read Nine of Our Favorite Resources to Help You Work Remotely

Managing a remote team? Read Seven Trustworthy Resources to Help You Manage Your Remote Team

9 of Our Favorite Resources to Help You Work Remotely

At Serendipity Labs, supporting employees is at the heart of what we do. Even facing this truly unprecedented situation, there are several ways to effectively interact with your colleagues and efficiently produce quality work.

Whether you’re new to remote working, interested in tips to avoid distraction, or simply feeling isolated from your team, Serendipity Labs can help. We stand together with you, as one community, to offer insights and guidance on working remotely.

The articles below include guidelines to navigate the transition to remote work, establish a home workspace and schedule, find the best tech equipment, and more.

Stay safe. Stay healthy.

– Serendipity Labs

Remote Working for Employees

  1. How to Set Up a Healthy Home Workspace “Working from home during the COVID-19 pandemic? Experts from the Texas A&M Ergonomics Center offer advice for creating a comfortable and efficient workspace.”
  2. Coronavirus: How to work from home, the right way “Companies around the globe have rolled out mandatory remote work. Whether you’re a newbie or WFH veteran, here’s what you need to do to stay productive.”
  3. This is what a Remote Office Looks Like “Here’s a peek at the home offices or workspaces of some of the Zapier teammates.”
  4. Top 12 Tips When Working From Home Great tips to work from home while maintaining a healthy work-life balance for you and your family.
  5. The Remote Work Survival Guide Dos and don’ts for anyone joining a remote team.
  6. Digital Body Language: Why How You Say It Matters More Than Ever Before “The coronavirus means that many of us are having to quickly learn how to work, manage, and collaborate with employees and peers without in-person contact. And that means that digital body language is more important than it’s ever been before.”
  7. 7 Tips for Working Remotely During the COVID-19 Crisis Adopt these optimal practices for working from home to enhance your job security at this difficult time.
  8. 9 Creative Ways to Stay Connected to Your Coworker When You’re All Working from Home The Muse shares “creative tips and tricks for maintaining company culture and relationships while fighting isolation and loneliness during the coronavirus pandemic.”
  9. How to navigate the transition to remote work during the COVID-19 pandemic “More and more businesses are asking their employees to work from home during the COVID-19 pandemic. Here are some insights on how leaders make the most of remote working.”

Want to maintain your mental and physical health while working from home? Read Twelve Sound Resources to Maintain Your Mental and Physical Health

Managing a remote team? Read Seven Trustworthy Resources to Help You Manage Your Remote Team

7 Trustworthy Resources to Help You Manage Your Remote Team

Creating an organization-wide plan in the event of a health emergency seems unimportant until it is critical in real time.  Add an unexpected mandate for remote working, and additional challenges are added to communication, process, and time management.

In theory, you know setting clear expectations, engaging your employees, and providing constant feedback for remote teams is important, but have you ever put these concepts into practice?

Serendipity Labs supports your every effort to manage your remote workers. We’ve been doing it for 25 years, and through three economic cycles. Specifically curated for employers, below are best practices for managing a remote staff, monitoring their progress, creatively solving problems, and more.

Stay safe. Stay healthy.

– Serendipity Labs

Remote Working for Managers and Employers

  1. A Guide to Managing Your (Newly) Remote Workers Harvard Business Review outlines common challenges of remote work, as well as how managers can support remote employees.
  2. COVID-19 Has My Teams Working Remotely: A Guide for Leaders Learn what Gallup analytics has uncovered about managing remote workers.
  3. The Complete Guide to Remote Work You’ll find “10 Tips for Employers on How to Manage Remote Staff” halfway through this excellent resource.
  4. 7 Tips for Managing Remote Employees Here you’ll find seven tips from our friends at Zapier for managing employees who work from home.
  5. Best Productivity and Employee Time Tracking Apps of 2020: The Ultimate List “This ultimate guide for time tracking apps has it all – time trackers with the most basic features, as well as highly advanced software. Be sure you’ll find the productivity tracking software that best fits your needs.”
  6. 7 Best Practices for Managing a Remote Team has collected “seven best practices that’ll help make your remote team run like a finely-tuned machine.”
  7. Why Remote Work Thrives in Some Companies and Fails in Others “Successful remote work is based on three core principles: communication, coordination, and culture.” This article explores why some companies reap the benefits, and others do not.

Want to maintain your mental and physical health while working from home? Read Twelve Sound Resources to Maintain Your Mental and Physical Health

Working from home? Read Nine of Our Favorite Resources to Help You Work Remotely

Reputation Management: Where You Work Can Be Just As Important As How

As every successful executive knows, building your professional reputation takes time, patience and a significant investment, from schooling to long work days to becoming a networking master. But in these days of remote work and mobile offices, it’s important to remember that where you work can become just as important of a statement of success as how.

Like many successful professionals, you have likely earned the right to choose where you work and can opt for corporate headquarters, home or the local coffee shop. And while creative and free workspaces might be inviting, conducting meetings and phone calls in loud public environments or with the distractions of home may not speak to the professional image you have worked so hard to cultivate. Not to mention, holding an in-person meeting at home or in a cafe is stressful at best, and conversations that should be private are easily overheard when in public, leaving your clients and colleagues to question the confidentiality of their information.

Fortunately, finding a professional workplace that meets corporate standards has never been easier with the development of upscale coworking locations, perfectly fitted to the needs of today’s demanding entrepreneurs and executives. And the benefits are much broader than just just unlimited coffee, outlets and printing. Today’s coworking spaces can provide peace of mind to anyone looking for a productive space outside their corporate office.

Heightened Security
Of course, easily accessible and casual coffee shops are hard to resist, but there are many security risks that come along with logging onto open networks. A dedicated co-working space can remove that risk, while still providing a visually appealing, creative and comfortable space. Private meeting rooms and private phone rooms also provide a layer of important security for your verbal interaction and information. These dedicated spaces have everything you need to maintain a professional reputation without distraction, and everything is in place to pass the scrutiny of your IT and compliance teams.

Networking Opportunities
Today’s premium coworking spaces are filled with successful, driven individuals, which provides ample opportunities for serendipitous encounters with other members that can grow your networking pool. Whether getting coffee or attending after hours events, these chances to connect with other individuals who may be able to lend insight into your industry or have somebody in their personal network that can help you are invaluable. You could even find your next client while sitting in the lounge area or sharing a high-top table.


Tired of commuting to the crowded city? Wanting to move? Traveling for business? Increasingly, workplaces are opening in suburban and urban markets, so you can find one that is convenient for you even when you’re on the road, while not putting your company’s data or your own personal comfort or safety at risk. Imagine it’s similar to having a mobile office, one that travels with you and is always available to you.

In addition to the benefits above, it’s also useful to note that companies are consolidating satellite offices to reduce their real estate footprint because traditional leases no longer make sense; making free options seem immediately appealing. But remember, where you work says a lot about your brand. Consider a coworking location that will meet all your company’s needs and will work to support your business as you grow. Most importantly, find a workplace that you can be proud of and that will help you take your reputation to the next level.

As featured in Worldwide 101

Say Adios to the Office: Are Office Assets Going the Way of Retail?

Why Shifting Workforce Needs Demand New Investment Strategies

The term Retail Apocalypse would have seemed like hype just a few years ago, but a mere 5% shift in consumer buying behavior to online purchases since 2013 has taken revered retailers to their knees or worse, including 9 prominent bankruptcies, all during a period of economic expansion. This spring, Credit Suisse Research predicted that 25% of existing US Malls will close within the next 5 years. US Consumers have turned conventional retail asset investment and management strategies to dust as they decided to change where and when and how to shop.

Office Apocalypse?
Feeling safe as a commercial office investor? Not so fast. First, consider that companies are reinventing their workplace to support a more mobile and digitally connected workforce. These newly empowered workplace consumers are demanding ‘workplace experiences,’ not just space. To compete for top talent, tenants are seeking more amenity-rich buildings that include shared work lounges, coworking, event space and high walkability scores. At the same time, companies are seeking more lease flexibility and shorter terms to match their shorter product cycles. To many, signing 10 year leases is a costly and unnatural mismatch during most of the term of the lease providing little or no business resilience.

A January 2017 Morning Star Research report on underwriting office assets, “Sharing the Experience-As Co-working Grows, the Office Isn’t Necessarily the Office Anymore” predicts that a shift in worker demand for flexibility will leave traditional workspaces in the minority by 2030. The report goes on to say that coworking will present new underwriting and valuation standards as the coworking business evolves. With coworking taking just under 1% of all office space today, it may seem too early to adjust office asset investment strategies. However, coworking is projected to double to 2% of all office space in two years according to Emergent Research, and at the current 41% annual growth rate, coworking market share could reach 5% of all office space within the next 5 years. That’s equivalent to 600 million square feet of coworking leases. This 4% change in workplace consumer demand for office space approaches the same magnitude as the change in consumer behavior that has redefined retail investment.

Satisfying Tenant Demand and Investor Returns
Asset managers, developers and operators of commercial office buildings are taking steps to serve the changing nature of office demand while improving investment returns. Offering coworking and shared tenant amenities in collaboration with a leading shared workspace company can allow owners to participate in additional rent streams, while maintaining competitiveness of the asset. This can take several forms, including entering into a management contract, a joint venture or a participating lease with an established coworking company. An established provider can operate the shared workplace and offer access to all building tenants as an amenity and make the building a more vibrant destination, adding to financial performance of the entire building. In the management scenario, the landlord designs and delivers the facility and hires an operator to activate and run the location for a fee or a share of the revenue from the operation. A joint venture approach involves setting up a partnership with a coworking company. The partnership entity serves as tenant and signs a lease, with both parties investing capital for the opening and operation of the location. Profits are then distributed according to ownership interest. Another approach is to sign a lease with the coworking operator that includes a profit participation for the landlord or a revenue share as additional rent. This is similar to the approach commonly used when attracting restaurants and other retail tenants to office projects.

The ongoing shift in office demand from tenants, and newly empowered consumers of workplace call for new office investment strategies. Delivering competitive office product will require more than it used to. Collaborating on new strategies with the coworking industry can be an important part of ensuring office asset investment returns.

Great Expectations: A personal perspective on safety and security in the era of coworking

As a woman, I have certain expectations for what a safe workplace should be, and most may not differ greatly from those of my male coworkers.

I want to be confident that if I step away from my belongings, they will still be there when I get back. I should be able to have a confidential conversation in a private setting. When I’m focusing on my work, I would prefer not to be fending off unwanted pitches, of any kind. And I want to be very sure that the workplace enforces policies against unprofessional and inappropriate behavior, including un-welcomed advances.

But with a workforce that has been liberated from corporate cubicles and is increasingly choosing to work in coworking facilities, how can personal privacy and safety be ensured?

I learned a lot about the value of a safe and welcoming workplace in my first job, where I had a colleague who often felt it necessary to remark on my looks. While at first flattering, the overtures progressed quickly to more aggressive propositions which continued even after I expressed my discomfort. I was forced to channel my inner Greta Garbo uttering “I want to be alone,” before ultimately escalating to HR – who I knew would have my back.

Of course, I don’t really want to work alone. I want to be around others and feel part of a community, as do 84% of coworkers based on a recent survey. I value my privacy and security, and I should not be expected to lower my expectations because I choose to work in a coworking facility.

Vinay Kantak, VP of Platform Services for Serendipity Labs Coworking, who is responsible for both online and on-premise security, recently penned a blog, Don’t Play Games When It Comes to Your Safety and Security for this The Inspired Worklife series. In it he notes the questions you should be asking your future or current coworking facility to determine what safety and security practices are in place. Below, I’ve added a few of my own, now that my expectations have been raised by working at Serendipity Labs. Adding these to Vinay’s list might help you determine which coworking community is right for you:

  • Are the desks made in a way that, regardless of your choice of outfit, protects you from feeling exposed?
  • Are privacy features designed into offices and meeting rooms, or will you be in a glass fishbowl where you feel like you are on display?
  • Are there a variety of seating options, so you don’t need to struggle to hop onto a tall chair or feel like a child forced to sit cross-legged on a beanbag?
  • If the ambient music, daytime communal events, or general noise level become distracting, will anyone address your concerns and are they willing to make a change to accommodate you?
  • If you are feeling harassed – either by an aggressive coworker peddling their wares, or worse, sexually – are there rules and a process in place to step in and protect you?

From that first job until now, I’ve never shied away from opportunities to do something new, because I have been fortunate to work with experienced professionals whom I trusted to support me when I needed it. As business leaders, we have succeeded by often being willing to take similar leaps of faith. For coworkers, that leap is choosing a provider who is willing to ensure their safety and security. And isn’t it nice to know someone has your back, just in case you need it?

Paula Gomprecht is the Vice President of Marketing with Serendipity Labs.

Don’t Play Games When it Comes to Your Safety and Security

Our list of the top 5 things you should ask your coworking provider about your personal safety and data security.

With upwards of 30% of the US workforce now able to choose where and when they work (at least part of the time), it’s more important than ever to choose a workplace wisely. While many creative class coworking providers emphasize an exciting social environment with free-flowing beer, foosball, and ping pong, a growing segment of professional coworkers can’t play games when it comes to safety and security – personal and digital.

Here’s our list of the top 5 questions you should ask before signing up for a coworking membership.

1. How secure is the coworking facility, including safeguarding me and my belongings?

Does the coworking provider greet and check-in all visitors and guests including deliveries? Does the location lock-down automatically after hours providing card access only to members? Does the coworking provider have security cameras in place and do they screen members for criminal history before allowing 24/7 membership access? Does the coworking facility institute and enforce policies to ensure a safe work environment, to avoid unwelcome advances, sexual harassment, or other inappropriate behavior? Is the parking garage well-lit and safe?

Although you may not be dealing with state secrets, if unauthorized people can walk through the coworking location unattended, you might be putting your valuables and yourself at risk.

2. How safe is my personal information and credit card data?

Does the coworking provider manage and store your credit card information in compliance with Industry Standards? Are their employees trained in how to handle and process credit card information? If not, they could be putting your information at risk.

And what about your personal information? Do they have control over who has access to your usage data? Does the provider have a right to share (or worse, sell) your information with third parties who have an interest in acquiring customers just like you?

3. How safe is my data? Is there encrypted Wi-Fi and secure printing?

Access to free Wi-Fi in a public setting is fraught with real security risks. Therefore, if you’re paying for a coworking membership you should expect more security than an open public network. Ask if your coworking provider offers encrypted, secure Wi-Fi connections with intrusion protection.

Whether your access to the internet is by Wi-Fi or hard-wired, you should ask what cyber threat counter-measures are in place, from firewalls to threat monitoring, starting with a simple question: How secure is the IT room?

And how about printing? How secure are your print jobs that are sent to a common printer? A coworking facility equipped with the latest secure-print technology will enable you to release and pick up your print jobs with your Member ID card, lowering the risk of having your confidential documents seen or picked up by others.

4. Are there enough private places to take phone calls or have a confidential meeting?

Are there enough quiet rooms for a call or meetup? While a great coworking facility has plenty of airy and open spaces, privacy often demands access to comfortable phone rooms at a moment’s notice. Such rooms should provide auditory and visual privacy, so your confidential presentation on the monitor and your notes on the white board won’t become public information.

5. How will the staff recognize me, and how will I recognize them?

Don’t we all feel more secure and cared for when we are recognized and greeted by name? Top-flight coworking companies alert their staff with basic information and the photo of each member at check-in, so the staff can identify and greet them. Great hospitality brands are all about service, so ask how you will recognize and reach staff members when you need to reach them. Familiarity between the staff and members not only promotes a great member experience but also facilitates safety and security. There are good reasons why great hotel brands require their staff to be distinctly presentable and recognizable, down to a name tag.

Now you that you know what to ask when choosing a coworking space, to ensure your own personal safety and security, imagine what your company will want to know about security, compliance and reporting. But, that’s for another blog.

Vinay Kantak is the Vice President of Platform Services with Serendipity Labs. Kantak has evaluated, designed, developed, and implemented the enterprise level technology and member services to ensure delivery of inspirational and safe member experiences at each of our Labs.

What Uber Can Tell Us About the Future Workplace

It was only a few years ago that people had to call a cab in advance — sometimes an hour in anticipation of when they would want to be picked up to ensure they’d get a ride.

Then Uber came along and changed things for good. By offering cab service whenever and wherever customers needed, they created a new standard: businesses would have to cater to the schedules of consumers, rather than the other way around.

This is the defining characteristic of the new economy. We’ve seen it with Netflix and movies, with Hulu and TV. And the next major industry to follow this trend in the coming years, we think, is the workplace — with coworking spaces at the center of the shift.

The demand is already there: Freelancers comprised 34% of the workforce in 2014 and are expected to rise to 50% by 2020, and more companies experimenting with alternative workplace arrangements. And the expectations of employers and workers have changed: In 2014, a four-hour response time to emails was deemed good (the point at which about 80% of people were happy). By 2015, this had moved up to about one hour. In 2014, only 4% of people said they expected a response within 15 minutes; by 2015, 14.5% expected that.

Especially as technology makes the brick-and-mortar office and the idea of office hours superfluous, people are adapting to the idea that they do not need to shape their lives around them.

And it continues to make more sense on the employer end, too. Leasing office space is a major risk for companies — especially new ones. Coworking offers a solution, through lower rent and short-term leasing. As more large corporations start to experiment with coworking, office location becomes less centralized overall.

A decentralized office space could allow small companies to grow, and for large companies to meet their need for on-demand service without going overseas. It also means people can benefit from office spaces, like ours, that operate on the outskirts of cities rather than strictly within them.

As the corporate climate continues to move in this direction, there are still a lot of question marks — likely to be filled in by the next generation of Ubers in the world. But one thing seems fairly certain: Employers will have to cater to the 24/7 demands of today’s consumers in order to stay competitive and relevant. And in an economy where everyone expects everything on demand, we can expect the strengthening and widespread use of coworking spaces to ultimately change how we work, and how we live.