EMERGING STRONGER, TOGETHER

Cleaning Protocol

Mornings

• Meetup Rooms, Day Offices, Focus Rooms, Retreats and Ideation Studio are to be cleaned
• All shared work areas in reservable spaces, including appliances in Café, Worklounge and Ideation Studio

Hourly

• Team members will be carrying out hourly cleanliness and wellness checks of our common areas
• Serendipity Labs Café area surfaces are to be wiped down every hour
• Any shared Member desks or offices are to be cleaned as soon as it becomes unoccupied

Before and After Use

• If any of the rooms are to be used (reserved), space is to be cleaned in advance and and post-cleaned
• Any reservable space is to be kept locked and only to be opened if reserved
• Any shared supplies provided to Meeting Rooms such as A/V cables are to be cleaned in advance of use and post-use

Daily

Private Offices, Meeting Rooms & Common areas:

• Vacuum
• Empty trash
• Wipe down desk surfaces (if clear for cleaning)
• Wipe down phone handset

Always

• Sanitizing gel to be placed on the Serendipity Labs Café island for member and staff use.

Daily Check-In, Protective Equipment & Health Screenings

Face Coverings

• Every Serendipity Labs staff member is required to wear appropriate face covering as recommended by CDC.
• Members and guests who enter each location will be asked to wear face coverings. They will be required to wear the face covering when in any shared area of the Lab including but not limited to the Café, corridors, entry, worklounge and restrooms.

Member Check-In

• All members will be required to check in at reception when arriving using your contactless membership access card. Members are being asked to temporarily use our main entrance to access the lab to help our monitoring of capacity.
• All members must be pre-registered 24 hours in advance of their visit, and must answer health screening questions to be allowed entry. As a temporary restriction, some buildings may limit or deny access to visitors.

Temperature Checks

• Any person entering a Serendipity Labs location will be asked to answer short health screening questions and may be asked to have their temperature taken.

Gloves

• Protective Glove usage is mandatory for Serendipity Labs staff when conducting temperature checks and handling mail only. Gloves are encouraged for members using shared equipment.

Common Areas & Reserved Seating

Reserved Seating

• All common area seating has been made reservable and is available to book for our members and visitors on a full day basis in order to reduce the capacity of our open seating and worklounge areas.
• Each Lab will have three limited inventory workspaces available for reservation in iOffice:
  • Private Day Office – bookable for full days.
  • Reserved Desk – Members may reserve a desk at no extra charge, inventory allowing
  • Reserved Seat – Members may reserve a desk as no extra charge, inventory allowing
• Members will be asked to reserve their workspaces in advance via the Serendipity Labs App, the iOffice web browser portal or informing their Lab staff.
• When vacating a seat we ask members to inform our lab team so they can wipe down the surrounding area.

Lab Café Seating & Operational Enhancements

Lab Café Furniture

• Café seating being utilized must maintain a 6-foot distance between each member.
• Signage is available for each seating area to show members appropriate seating etiquette.

Market Items

• Our lab teams will be providing Coffee/Tea service. We ask members to request their chosen beverage and we’ll make it for you to minimize usage of shared kitchen appliances.
• Snacks are available on request and will not be self serve.
• Members may request to have items delivered to their office/desk or pick up their order at the Welcome Desk.

Mail & Member Services

Member Services Modifications

• Shared office equipment is available upon request
• We remind members to use their contactless member ID card to release their print jobs without contact with the printer.

Mail Handling/Package and Deliveries

• Gloves and face coverings are to be worn by the Serendipity Lab employee when sorting mail. Once mail is received all mail/packages shall be sorted and wiped down with a sanitizing wipe as a precaution.
• Non-Mail Deliveries:
  • Any non-mail deliveries such as food deliveries, documents, etc., please ask the delivery person to wait at reception and inform the member about the delivery

We’ve Always Designed Our Workspaces To Give You More

Serendipity Labs has always been committed to delivering trusted, safe and welcoming workspaces that meet Duty of Care requirements for a professional membership base. Serendipity Labs is different by design:

• Our design standards allow for an average of 60% more space per person than our competition
• Full-size desks, (48 inch or larger), occupy offices and team rooms with well-spaced seating arrangements
• Each office is built with solid wall partitions from floor to deck, and return air is not ducted from office to office
• Our focus rooms and wellness rooms are built with full ventilation, low VOC materials and fire alarm protection
• Contactless check-in and printing with secure access cards
• Common areas with amply-spaced seating arrangements, wide hallways, and low-capacity limits for each meeting room and worklounge are always standard
• We’ve designed our Lab for an average utilization of 70% ­— and with a membership average age of 41, our utilization rates are often less than 50%, based on internal studies
• Daily cleaning continues in accordance with updated CDC guidelines, including in individual offices and shared spaces