Serendipity Labs offers enterprise-grade IT infrastructure that delivers robust performance and reliability, while adhering to strict compliance and security standards.
Serendipity Labs relies on dedicated circuits to provide scalable, reliable internet connectivity and uncontested symmetrical bandwidth to our members. Our members receive access to our standard Wi-Fi service that allows up to 60 Mbps of bandwidth. If you have higher bandwidth requirements, you can subscribe to our premium Wi-Fi service for up to twice the speed of standard. We also provide customized dedicated bandwidth options for even higher speeds.
We provide a secure network environment to all our members, regardless of your team size and the type of membership. If you are subscribed to any of our Resident memberships, your team is assigned a private VLAN that is fully segmented and secured for private use across both wired and wireless connections. This allows you to securely setup your own workstations, servers, and other authorized devices within your VLAN, and make them accessible only to your users, without requiring any additional devices, effort, or cost.
We use various established, industry-recognized internet service providers across our Lab network. Each provider is selected based on their service quality, reliability, security, and ability to deliver stable, high-performance connectivity.
We utilize enterprise-grade Wi-Fi and network infrastructure, including industry-leading Wireless Intrusion Prevention System (WIPS) for wireless threat protection that uses proprietary techniques to identify and actively defend against wireless threats and attacks. Wi-Fi connectivity is provided to our members via user-based authentication or MAC address registrations, placing connected member devices directly into their respective VLANs. This approach negates the two major risks of single shared password systems: common passwords that are never changed and common networks that provide no data security.
In addition to providing enterprise-grade security protocols and measures for our individual members, the infrastructure enables our corporate customers meet organizational security and compliance standards for their respective industries, such as PCI DSS, HIPAA, ISO 27001, SOX, and MITS. Our networking platform undergoes routine audits conducted by a third-party who specializes in penetration testing and software security analysis. We ensure data and privacy integrity through TLS/SSL connections for all calls into the platform, a dedicated secure management network for communication between different platform components, and encrypted interfaces for communication to third-party internet-based platforms, all delivered within a secure firewalled environment. This holistic approach to our platform security enables our clients to meet their internal or industry-specific compliance requirements.
We support most VoIP solutions in the market. In typical cases, our members can access their VoIP services by setting up VoIP phones/devices within their provided VLANs and/or through ‘soft-clients’ installed on their devices.
We also offer a full-service voice platform for increased reliability, especially for members who do not have their own VoIP service. We can port-in your existing phone numbers for seamless service and ease of use.
If you are subscribed to any of our Resident memberships, we will setup a secure private network (VLAN) for your internal use. You can set up printers or devices on your VLAN that will not be visible to other members at the Lab. A range of addresses within your VLAN are reserved for static assignment to devices, while the remainder of the range will be used for dynamic assignment of network addresses to devices connected to your VLAN across wired and wireless connections.
Only under exceptional circumstances, our members prefer to provide their own firewall or router and have resources to manage their network. In such cases, we can disable DHCP within the VLAN, thus enabling our members to manage their own network and traffic. Our public IP service packages allow member-installed firewalls or routers to be accessible from outside of the local network.
We offer server racks within our IT rooms to securely host your equipment, if you are subscribed to our colocation service. If rack space is not available, your equipment will be hosted within your assigned workspace(s). If your equipment exceeds the available power, cooling, or physical space within your workspace(s), we can offer customized hosting solutions tailored to accommodate your needs and predicated upon your budget.
We provide a secure cloud-managed printing service for all our members. Every print job is held in a queue until the respective user authenticates and releases it at any of our printers. Member access cards are programmed into the printing solution, which allows our members to simply scan their cards at a printer to release their print jobs.