Our Story

Vision & Mission

Knowledge workers increasingly choose how they work, while companies are reinventing their real estate strategies and workplace policies to lower costs, enhance financial performance and increase employee engagement.

Serendipity Labs was founded with a singular vision: to build a network of inviting, inspirational members-only workplaces, combining state-of-the-art workplace design, technology, and security with the highest service level standards to deliver a consistent and peerless workplace experience through company-owned, franchised, and managed Labs in urban and suburban locations.

Our mission is to deliver an upscale, hospitality-based workplace experience that can serve as an extension for businesses and a home base for established, independent professionals.

What Makes Us Different

Serendipity Labs is in the hospitality business, not the office rental business.

Each Serendipity Labs workplace is staffed by members from the local community with a passion for hospitality and exceptional service. Our commitment to consistently delivering a first-class experience is what sets us apart. At Serendipity Labs, we strive to become part of the fabric of our communities.

Our network is growing through owned, managed and franchised locations in office buildings, high-rise residential projects, hotels and retail properties, with over 100 locations currently under development. Why does this matter? Our franchisees understand how to deliver on incomparable hospitality, and they are invested in their community, making each location the best it can be.

Want to learn more about becoming a Serendipity Labs franchisee? Click here.

Each Lab is imbued with vitality from a mix of members, events and programming – allowing for serendipitous interactions and helping members reach their fullest potential, both professionally and personally.

Flexibility. Inspiration. Worklife.

Can a workplace deliver an inspirational experience? It can if it’s designed and delivered with as much intelligence and care as a Serendipity Labs.

With membership plans ranging from full-time, dedicated offices, to coworking plans to occasional drop-in plans, Serendipity Labs offers productive, welcoming environments that meet the on-demand workplace needs of remote and mobile workers, business travelers and project teams. Our hospitality teams also deliver exceptional offsite meeting and corporate event experiences.

It all comes together at Serendipity Labs: A members-only premium workplace alternative. With insightful workplace design guidance by Steelcase, Serendipity Labs members can choose the way they want to work, connect, collaborate and thrive. With a level of hospitality that rivals elite hotels, Labs members also get corporate service standards in technology, security, communication, and document management. Private enclaves, ideation studios, lounges and work bars – just a few of the many workplaces available in every Labs location. Contact us to learn more and start your new worklife.

The Labs Leadership Team

John Arenas

Chief Executive Officer and Chairman

John has overall responsibility for franchisee satisfaction, system growth and performance. He has over 20 years experience growing workspace-as-a-service and related technology businesses, including franchising. John and Jones Lang LaSalle oversee final site selection for every location.

Mike Johnston

VP Operations

Mike’s team knows workspace-as-a-service inside and out. His team has years of experience in hospitality, business center and club operations. From service standards to staff training, to sales systems to procurement. You can rely on us to enable unmatched Lab performance.

Vinay Kantak

VP, Platform Services

Vinay leads the OASIS service delivery platform team, including evaluation, design, development, implementation and support of the lab level and enterprise level technology services. His team ensures service level standards for phone, internet, wi-fi, access control, and third party software.

Brad LeBlanc

SVP Development & Franchising

Brad leads the expansion of the brand with real estate developers and hotel management partners as well as independent franchisees. Brad has successfully launched several hotel brands, setting record growth and expanding the brands to 450 units across North America.

Colleen Susini

VP, Sales

Colleen has over 25 years of experience in the workspace-as-a-service industry including running sales for the New York Metro Market. Colleen leads our regional sales teams to drive overall membership, event and service product sales across the organization.

Susan Harrison

Director, Enterprise Sales

Susan has 28 years of experience in providing workplace strategies to corporate clients, and a keen understanding of Enterprise Solutions and the value of building long term client relationships. Susan was most recently Director of Corporate Accounts for a leading global office as a service provider.

Paula Gomprecht

VP, Marketing

Paula leads marketing and communications strategy for Serendipity Labs. She brings over ten years of experience in the upscale hospitality industry working with franchisees, where during her tenure worked on launching new brands and executed multi-channel national awareness and tactical campaigns.

Roger Stone

VP, Finance

Roger leads the financial strategy and accounting function for Serendipity Labs. He has first-hand experience of the evolution of the shared workplace industry, accumulating over 20 years experience in a range of international commercial finance roles. Roger is a Fellow of the Chartered Association of Certified Accountants.

Cheryl Tyndall

VP, Design and Construction

Cheryl leads our Design and construction for all new locations for Serendipity Labs. She has over 25 years of related coworking and shared workplace industry experience, working for some of the largest providers over her career. She has been responsible for opening over 550 new locations and renovating nearly 1,000.